John Lewis Broadband Deals For New Customers – Review, Packages and Prices

Compare John Lewis Broadband deals for new customers. Find details on broadband packages and current promotions for May 2024. All services include free evening and weekend calls, security software and no upfront costs.

John Lewis broadband service is no longer signing-up new customers. John Lewis was part of the wider BT Broadband brand, which also includes Plusnet. BT are encouraging new customers to join via with BT Broadband or Plusnet services.

John Lewis Broadband New Customer Deals

John Lewis is not normally associated with utilities. However, the brand does reflect this long established and trusted UK business – something which works well to engage new customers. John Lewis broadband is actually provided by Plusnet who obviously saw an opportunity. On the ground the service is actually gaining in popularity and they have now carved a space in the extremely competitive UK broadband market.

The UK based customer support is welcomed by customers, as is the zero upfront cost to get up-and-running. The free off-peak calls is also a bonus, which would set you back around £8-£10 a month extra with other services on the market. While there are cheaper alternatives for simply broadband – John Lewis broadband is proving to be a good choice – especially for those looking to switch on a 12 month contract and have access to inclusive calls.

John Lewis Broadband packages

Broadband options – cost includes line rental and off-peak calls

Unlimited » with average speeds of 10mb – truly unlimited – costs £20.00 per month
Fibre » with average speeds of 36mb – truly unlimited – costs £27.50 per month
Fibre Extra » with average speeds of 66mb – truly unlimited – costs £32.50 per month
*Standard new customer prices shown, refer to latest offers in comparison tables above – 12 month contract applies.

And the Kit?

The standard 10mb broadband service comes with a free Netgear WNR1000 WIFI router. If you opt for one of the faster John Lewis fibre services, then a ZyXEL VMG8924 WIFI router is included with your order. It’s worth noting that unlike most providers – there is no router delivery fee – so you can enjoy a totally free setup with zero upfront costs.

Free off-peak calls included

All three John Lewis broadband services include free off-peak calls to UK landlines. Their website states: “Calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday.”

Optional call packages

You can add one of the following optional home phone call plans to your John Lewis broadband service:

    Anytime Calls

  • Inclusive calls to UK landlines beginning with 01, 02, 03, 0845 and 0870
  • Anytime of the day or night 24/7
  • £5.00 per month
    Anytime Calls and International

  • Anytime and International call plan also provides 300 inclusive minutes per month to the top 35 international destination*
  • Anytime of the day or night 24/7 (30 minute call duration. Simply hang-up before this time and call back).
  • £7.00 per month
    Mobile bolt-on

  • Unlimited calls to UK mobile numbers.
  • Anytime of the day or night 24/7
  • £5.00 per month

*See John Lewis broadband site for current country list

John Lewis Broadband – Positives & Negatives

John Lewis logo
No upfront costs
Free BullGuard security software
Free off-peak calls included

Monthly costs not the cheapest
12 month contact only available
No TV options available

Frequently Asked Questions:

How long is a John Lewis Broadband contract?

All John Lewis Broadband services are subject to a 12 month contract. Looking at the current UK market, 12 months is shorter than some leading providers. However, Plusnet for example, give a choice of shorter or longer terms, which is reflected in the monthly cost. Standard broadband (around the 11mb speed mark) is on average subject to a 12 month contract market-wide.

How long does it take to get John Lewis Broadband installed?

John Lewis state 10-12 days on average to switch or install your services. You will also be advised by email when you can expect your services live.

How fast are John Lewis Broadband speeds?

John Lewis Home Broadband delivers a top average speed of 66mb with their ‘Fibre Extra’ package. However, as with all providers (except Virgin Media) – the exact speed is dependent on your distance from your local telephone exchange.

What Broadband limits are there on usage?

There are no caps, fair use policy or traffic management system in-place with this provider. Meaning you receive a truly unlimited service with no slowing at peak times.

Can I keep my existing phone number?

In most cases you are able to keep your existing number. John Lewis will advise you if this is possible ‘before’ they proceed with switching your service.

Do I need to contact my current provider about the switch?

John Lewis will contract your old provider and arrange the entire switch (with the exception of Virgin Media. You need to contact Virgin to inform them of your switch date once you have placed your John Lewis broadband order). Please be aware that if you are currently in contract with your current provider, an early cancellation fee maybe charged if you switch before your contract ends.

Contact John Lewis Broadband

John Lewis Broadband Address:
John Lewis Broadband,
The Balance,
2 Pinfold Street,
Sheffield, S1 2GU
John Lewis Broadband Customer Services
0800 022 3300
Problem or fault
0800 022 3300
Moving Home
0800 022 3300

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